Practical advice to manage your reservations, reduce no-shows and grow your restaurant.
Everyone debates delivery commissions. Almost nobody has priced the dining side: the commission, the funded discount and the GST on top. Here is the full cost stack of an aggregator table booking, with a worked INR example.
WhatsApp is the front door of Indian restaurant bookings, from neighbourhood CDRs to tasting-menu rooms. Here is how to run it well, where it breaks, and the hybrid setup that fixes it.
In Malaysia the reservation book is often a WhatsApp thread on one phone. Here is how to keep the channel guests love, fix the failure modes and put a real system underneath.
Visit Malaysia 2026 is live, 2025 closed at 42.2 million foreign visitors, and the Michelin Guide keeps pointing the world at KL and Penang. Tourists are coming. Whether they end up at your tables depends on six practical things: Google Maps, online booking in their language, clear halal and dietary information, honest pricing, payments that work for foreign cards, and protection on the bookings that matter.
In October 2022, more than 900 outlets sent delisting notices to Swiggy Dineout over deep discounting. If you are weighing the same move today, here are the real options: stay on your terms, switch aggregators, adopt reservation software, or build a direct booking channel at 0% commission.
Two different lines confuse Malaysian diners on every bill: the 6% service tax and the 10% service charge. One is a tax you remit to Customs, the other is not a tax at all. Here is exactly what an F&B owner must charge, display and remit, with the maths done properly.
Mandatory service charge is off the table in India, and the CCPA is fining restaurants that keep auto-adding it. Here is the operator-side guide: the timeline, the enforcement record, and everything you may still legally do.
One Taiwanese group owns both local booking marketplaces, the incumbent bills in US dollars, and nobody offers an unlimited free plan. Here is the honest Malaysian comparison, prices and fine print included.
Swiggy Dineout, District, EazyDiner, Eat App, Petpooja: who publishes a price, who charges commission, and where the real free plan is. The honest Indian comparison.
A table of eight that never turns up on a Saturday night takes the evening's profit with it. Here is the Indian no-show playbook: UPI advances, reminder discipline, a walk-in queue, and a policy that stands on Indian contract law, not imported advice.
No Malaysian statute bans or blesses restaurant no-show fees. The real rules live in the Contracts Act, a 2019 Federal Court case and the Consumer Tribunal. Here is how to charge a deposit that holds up.
No other market runs Chinese New Year reunion dinners, Ramadan buffets and Deepavali through the same dining room in one year. Here is the Malaysian restaurant calendar, season by season: when to open bookings, when to take deposits, and when the city empties out.