Terms of Use of the ViteUneTable restaurant reservation platform
Last updated: October 13, 2026
1. Description of the Service
ViteUneTable is an online reservation platform for restaurants, published by Ludo Dev, SARL, represented by Ludovic Frank, domiciled in Nancy, France (hereinafter "the Publisher").
The Service allows restaurant owners (hereinafter "the Restaurateurs") to receive online reservations from end customers (hereinafter "the Customers"), via an interface accessible at https://viteunetable.com and https://app.viteunetable.com.
ViteUneTable acts as a technical intermediary between the Restaurateur and the Customer. ViteUneTable is in no way a party to the contractual relationship between the Restaurateur and the Customer.
The Publisher commits to never redirecting a Customer to another establishment during the reservation process. When a Customer opens a Restaurateur's booking assistant, that is, through the link or QR code given to the Restaurateur so that it can be shared on Google Maps, social networks or the venue's storefront, that Customer is at no point steered towards a competing restaurant. This guarantee covers only the Restaurateur's own booking assistant and does not apply to ViteUneTable's public pages (for example, the establishment's presentation page, the pages listing the restaurants of a city, or the themed pages reachable from the button bearing the city's name), which may feature several establishments for discovery purposes.
2. Acceptance of Terms
Use of the Service implies full and complete acceptance of these Terms of Use (hereinafter "TOU"). The Publisher reserves the right to modify these TOU at any time. Restaurateurs and Customers will be informed of any modification by email or via the Service interface. Continued use of the Service after notification constitutes acceptance of the new terms.
3. Registration and Account Creation
3.1 Registration requirements
To create a Restaurateur account on ViteUneTable, the user must:
- Provide a valid email address and confirm it through verification.
- Certify that they are the owner of the establishment, a legal representative, or duly authorized by such persons to create an account for said establishment.
3.2 Accuracy of information
The Restaurateur undertakes to provide accurate, complete and up-to-date information. Any false declaration, particularly regarding the status of owner or legal representative, engages the personal liability of the user and may result in immediate account deletion without notice.
3.3 Account security
The Restaurateur is responsible for the confidentiality of their login credentials and for all activity carried out from their account. Two-factor authentication is offered to strengthen account security. It is mandatory for certain sensitive operations, in particular the data export described in Article 10.8.
4. Description of Plans
4.1 Free plan
The free plan allows the Restaurateur to receive online reservations via the ViteUneTable platform. The Publisher commits to a best-efforts obligation regarding the availability and proper functioning of the Service. No guarantee of results is provided, particularly in terms of the number of reservations generated.
4.2 Premium plans
Premium plans offering advanced features are available on a subscription basis. Pricing, included features and commitment terms are communicated to the Restaurateur at the time of subscription. Some premium plans may include a minimum commitment period.
4.3 Termination
In the event of termination of a premium plan, the Restaurateur's account automatically reverts to the free plan. The Restaurateur retains access to their account and to the features of the free plan for as long as they wish.
5. Obligations of the Restaurateur
The Restaurateur undertakes to:
- Keep information relating to their establishment up to date (hours, availability, contact details).
- Honor reservations received via the platform.
- Inform Customers in the event of unavailability or exceptional closure.
- Not use the Service for fraudulent purposes or purposes contrary to public order.
- Comply with the regulations applicable to their activity, particularly regarding hygiene, safety and labor law.
6. Liability
6.1 Role as technical intermediary
ViteUneTable acts exclusively as a technical intermediary. The Publisher shall not be held liable for the performance or non-performance of the Restaurateur's services, particularly in the event of unforeseen closure, cancellation of a reservation by the Restaurateur, or any other failure of the establishment.
6.2 Service availability
The Publisher undertakes to implement reasonable means to ensure the availability and proper functioning of the Service. However, the Publisher does not guarantee continuous and uninterrupted availability. The Publisher shall not be held liable in the event of Service interruption, regardless of the cause (maintenance, failure, network malfunction, force majeure).
6.3 Limitation of liability
In any event, the Publisher's liability is limited to the amounts actually paid by the Restaurateur during the twelve (12) preceding months under the premium plan. For users of the free plan, the Publisher's liability is excluded to the extent permitted by law.
7. Content and Intellectual Property
7.1 Restaurateur content
The Restaurateur remains the owner of the content they publish on the platform (logo, photos, descriptions, menus). By publishing content on ViteUneTable, the Restaurateur grants the Publisher a non-exclusive, worldwide, free-of-charge license for the duration of the registration, authorizing the Publisher to use, reproduce, display and distribute said content for the purpose of operating the platform and in the interest of the Restaurateur and the platform.
7.2 Content on platform pages
Content published by the Restaurateur may appear on platform pages, including city pages and themed pages. This visibility is an integral part of the platform's operation and cannot be disabled independently of the account. Removal of content from platform pages is only possible through deactivation or deletion of the Restaurateur account.
7.3 Publisher's intellectual property
All elements constituting the ViteUneTable platform (design, code, trademarks, logos) are the exclusive property of the Publisher and are protected by intellectual property law. Any unauthorized reproduction or use is prohibited.
8. Moderation and Account Deletion
The Publisher reserves the right to delete or suspend any Restaurateur account, without notice or compensation, in the following cases:
- False declaration during registration, particularly regarding the status of owner or legal representative.
- Fraudulent or abusive use of the Service.
- Publication of unlawful, inappropriate content or content infringing the rights of third parties.
- Registration of a fictitious or non-existent establishment.
- Non-compliance with these TOU.
9. Account Deletion by the Restaurateur
The Restaurateur may at any time request the deactivation of their account from the Restaurateur area, via the deletion button provided for this purpose, followed by email confirmation.
The effect of deactivation (removal of the establishment from the platform) takes place within minutes of confirmation. The permanent deletion of data occurs within a maximum period of six (6) months following deactivation, for technical reasons. The data export described in Article 10.8 and the deletion of the account are two separate actions: a Restaurateur who wishes to keep their data must export it before requesting the deletion of their account.
10. Personal Data Protection
10.1 Roles and responsibilities
The Restaurateur determines why and how their Customers' data is used: the Restaurateur is the data controller for that data. The Publisher hosts and processes it on behalf of the Restaurateur, as data processor. These roles are to be understood within the meaning of the General Data Protection Regulation (GDPR) where it applies, and of the equivalent concepts of the data protection law applicable to the Restaurateur. The Publisher is the data controller for data relating to the Restaurateurs themselves (account, billing, security and fraud prevention). Each Restaurateur has access only to the data of their own establishment.
10.2 Data collected
The following data is collected and stored:
- Restaurateurs: surname, first name, email, phone, establishment address, IP address (for security and fraud prevention purposes). In addition, each data export request is logged: file requested, person making the request, dates, IP address and browser used, number of rows exported.
- Customers: surname, first name, email, phone, date and details of the reservation, answers to the optional questions the Restaurateur chooses to ask (for example comment, number of children, reduced mobility, terrace) and, where applicable, consent given to receive the Restaurateur's offers. Customer data is collected for the purpose of fulfilling the reservation.
10.3 Retention period
Customer data is retained for a maximum of twenty-four (24) months after the reservation, then automatically deleted. Personal data of Restaurateurs is retained for a period of two (2) years from the last use of the Service, unless a legal obligation requires a different period. Proof of Customer consent and the log of export requests are not subject to automatic deletion: they are retained as evidence for the duration of the Restaurateur's account, then for the applicable statutory limitation period. The IP address is retained for security and fraud prevention purposes, without commercial exploitation.
10.4 Customer rights
Customers wishing to exercise their rights regarding their personal data (access, rectification, deletion, portability) must make their request to the relevant Restaurateur, who will forward the request to the Publisher if necessary. A Customer who has agreed to receive a Restaurateur's offers may withdraw their consent at any time, in one click, using the link included in their reservation emails.
10.5 Restaurateur rights
The Restaurateur may exercise their rights regarding their personal data by contacting the Publisher at the address indicated in Article 14.
10.6 Data security
The Publisher implements appropriate technical and organizational measures to protect personal data against unauthorized access, modification, disclosure or destruction. Data is hosted in the European Union, in compliance with the General Data Protection Regulation (GDPR).
10.7 Data processing on behalf of the Restaurateur
With regard to Customer data, and regardless of the country in which the Restaurateur is established, the Publisher undertakes to:
- process it only in order to provide the Service and on the Restaurateur's instructions, these TOU and the settings made by the Restaurateur in their area constituting such instructions;
- ensure its confidentiality and see to it that the persons authorized to access it are bound by an obligation of confidentiality;
- implement the security measures described in Article 10.6;
- never give one Restaurateur access to another Restaurateur's data;
- assist the Restaurateur, to a reasonable extent, in responding to requests from their Customers concerning their data;
- inform the Restaurateur without undue delay of any data breach affecting them of which it becomes aware;
- delete the data at the end of the contractual relationship, under the conditions set out in Articles 9 and 10.3.
10.8 Data export by the Restaurateur
The Restaurateur may export the data of their establishment from their area, in the form of two separate files:
- The marketing export contains only the Customers who have agreed to receive the Restaurateur's offers, with only the contact details corresponding to the accepted channel (email or SMS). It is intended for the Restaurateur's commercial communications.
- The full export contains the establishment's confirmed reservations still retained by the Service. It allows the Restaurateur to keep their data or to transfer it to another tool. It is not a marketing file: it indicates, for each reservation, whether the Customer has agreed to receive offers, and it may contain sensitive information depending on the questions asked by the Restaurateur (for example a comment mentioning an allergy, or reduced mobility).
10.9 Restaurateur's undertakings regarding exported files
Before each export request, the Restaurateur accepts an undertaking specific to the file requested. Regardless of the country in which they are established, the Restaurateur undertakes to:
- not transfer, sell or share the file with any third party, with the exception, for the full export, of the service provider taking over the management of their reservations;
- store the file securely, limit access to it to the persons who need it and delete it as soon as it is no longer needed;
- use the marketing export only for their own commercial communications, through the channel accepted by the Customer, and offer in each message a simple and free means of unsubscribing, honoring each unsubscribe request immediately;
- not send offers to Customers who have not given their consent, as identified in the full export;
- comply with the data protection and direct marketing rules laid down by the law applicable to the Restaurateur, including the retention periods it sets;
- in the event of loss or leak of the file, inform the competent authority and the persons concerned under the conditions and within the time limits laid down by the law applicable to the Restaurateur (seventy-two (72) hours to the supervisory authority where the GDPR applies, that is, the CNIL in France).
11. Electronic Communications
Transactional emails (reservation confirmation and cancellation) are sent to Customers on behalf of the Restaurateur in all versions of the Service, including the free plan. As part of premium plans, additional transactional emails (notably reminders) may also be sent. These communications are strictly related to the fulfillment of the reservation and do not constitute commercial solicitation.
As part of premium plans, the Restaurateur may offer their Customers the option of receiving their offers and news by email or by SMS, by means of a separate checkbox for each channel in the booking assistant. This checkbox is never ticked by default nor mandatory, and leaving it unticked does not prevent the Customer from booking. Each consent is recorded with its date, the channel concerned and the text presented to the Customer, in order to serve as evidence. The Customer may withdraw their consent at any time, in one click, from their reservation emails, and this withdrawal applies to all channels. Customers whose reservation was entered by the Restaurateur or comes from Google have no recorded consent. The Publisher does not send these offers: the Restaurateur sends them directly, under their sole responsibility and in compliance with the law applicable to the Restaurateur.
12. Reservation via Google
During the year 2026, ViteUneTable may offer eligible Restaurateurs the possibility of receiving reservations directly from Google Search and Google Maps, via the Reserve with Google program. Activation of this feature is subject to the Restaurateur's agreement and the terms of the Google program. Reservations made through this channel are also subject to these TOU.
13. Applicable Law and Jurisdiction
These TOU are governed by French law. In the event of a dispute relating to the interpretation or performance of these terms, the parties undertake to seek an amicable solution before any legal action. In the absence of an amicable resolution, the competent courts of Nancy shall have sole jurisdiction.
14. Contact
For any question relating to these TOU or to the operation of the Service, the Restaurateur may contact the Publisher at the following address: ludo@viteunetable.com